At fingerlakesrunningcompany.com, we realize that the speed and affordability of shipping is important. We offer several service levels for shipments to addresses within the United States and an estimated flat rate for International orders.

fingerlakesrunningcompany.com often subsidizes the standard shipping rates and also offers free shipping on orders of $75 or more. If you choose free shipping, we will ship your order via ground service and your order should arrive in 7-10 business days. We hope this selection and rapid service helps you choose the service that's right for your needs. All service levels are packaged in 1-2 business days, for in stock items – out of stock items that require a backorder can take longer.

• Standard Delivery: Free (orders of $75 or more)
• US Post Delivery (1 pound or less only): $3
• Standard Ground Delivery: $6 (orders less than $75)
• Three-Day: $10
• Two-Day: $15 (mandatory for Alaska and Hawaii)
• Overnight: $30
• International: $35 (estimate - see below for details)

Your credit card will be billed for items that ship. We do not bill for items that are backordered until they ship. Items that are canceled because of unavailability will not be billed. You will only be billed for the shipping charge as the first items of your order are shipped. Backordered items are not charged for shipping.

*Alaska and Hawaii - Both Alaska and Hawaii require 2 day shipping, so 2 day shipping charge ($15) will automatically be added to any orders shipped to Alaska or Hawaii.

*International orders may be subject to additional fees beyond the control of fingerlakesrunningcompany.com. The fees may include "out of service area" fees and/or import tariffs assessed by the country to which the package is delivered. These costs are the sole responsibility of the recipient of the order and are not the responsibility of fingerlakesrunningcompany.com. The $35 shipping charge is just an estimate. It will typically be sufficient to cover most of the world for a package 2 pounds or less. For instance Canada can be less (usually around $14 for a one pound package) and further away places (like New Zealand) can be more. Your final charge will be the actual international shipping charge. If your order will be materially more than $35 shipping, fingerlakesrunningcompany.com will email you to verify that you still want the product. Also - one piece rods are typically over $100 to ship internationally. You will be contacted to verify that this is your intention before it is shipped.

Informative Order and Shipping Emails
We will send you an order confirmation via email within several minutes of placing your order. A shipping confirmation should follow when we ship any item in your order.

Return Policy
Your personal satisfaction is guaranteed for all regular retail priced purchases. You may return any regular priced item for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping. Other sale or discounted purchases are final.

Please include your shipping invoice with any returned merchandise. Including this form will allow us to process your return more rapidly and will reduce the possibility of error. If this form has been misplaced, please include a sheet of paper with the return, detailing the buyer's name, the order confirmation number, and the reason for the return.

Please send your return package to:

fingerlakesrunningcompany.com
Attn: Returns Department
215 E State St.
Ithaca, NY, 14850


If you have any questions regarding our return policy, please email us at Customer Service.

Order Acceptance
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. fingerlakesrunningcompany.com reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Gift Certificate Policy
Printed gift certificates are shipped out using standard mail unless otherwise specified by the sender.If you have any questions regarding gift certificates, email us at customerservice Customer Service. (top)